Connection Issues

The user has issues with getting connected or received error like 'Access token is blank'

Unauthorized-401
This error pops up when the Connector App has lost connection to QuickBooks Online. To correct, go to qboc.ciasoft.com and click the blue +Add Hotel button. 
Mon, 11 Oct, 2021 at 2:23 PM
Click Add Hotel but nothing happens for new users
Create a record in the HotelCodes table using the Company ID and Company Name from QBO. Then add a record to QBOUserHotels table establishing a connection...
Mon, 25 Oct, 2021 at 12:25 PM