CIA Solutions Help Desk

Latest News 1

• New Release of DREV v5.6 (Sept. 2019) Published to CIAHOST

Drivers 0

Solutions 5

• When DSTAT does not show budget 1
• When DSTAT daily does not show a value
• Promo
• Rate Code Mapping
• DSTAT is Already Loaded! (But it is not)

PMS Interfaces 5

• Setup Opera File Export for DSTAT with SFTP
• Setup OnQ Extract Export for DSTAT
• Opera file not received for Dstat/WORTH-IA
• Adding a new PMS transaction code to Dstat
• Updating the account mapping in Dstat for a transaction

Emails "Hey, something's gone wrong..." 3

• Hey, something's gone wrong. There's no DSTAT Data for ##/##/2018 for transmission.
• Warning, You are Out of Balance in DSTAT for xx/xx/2018. There is a non-zero Balance Check in Section #
• Warning, You are Out of Balance in DSTAT for xx/xx/2018. There are Rate Plans in the PMS that are not mapped to Market Segments.

Solutions 11

• HOW TO Activate a New Outlet for Budgeting
• Submitting an Official Forecast
• Enter Meeting Room Rental at Sonesta ES Hotels
• HOW TO Setup PDF Printer for Use in CIA and DSTAT
• How To Download Accounting History Data

View all 11

FAQ 0

Reports 0

Interfaces 0

How To's 1

• CIA Online Portal: Overview

Connection Issues 1

• Choice AD Cannot Login to Portal

Connection Issues 2

• Unauthorized-401
• Click Add Hotel but nothing happens for new users

How To's 2

• QBO Budget Upload
• Mapping A Drive in Windows

FAQ 0

Getting Started 0

Available Room Count 0

ShiftNote 1

• Support

Files 1

• Generating/Retrieving past files